Prices shown on this web site are current as at 21st May 2013 and include VAT at the prevailing rate but exclude delivery charges. Delivery charges are added to your order value during the checkout process. Click here to view our current delivery charges. If you live inside the EU and provide us with your valid VAT number; or you are located outside the EU and goods are delivered to an address outside the EU, then the VAT amount will be deducted from your order total during the checkout process.
In the event that a price displayed on the site differs from the price displayed during the checkout process, then the price displayed during the checkout process will be the price paid.
Payments on our site can be made by card using Visa, Mastercard, Maestro, Visa Debit or Visa Electron using UPG’s secure servers. Alternatively you may pay by Visa, Mastercard, American Express, Visa Debit, Visa Electron & Maestro using Paypal (no Paypal account needed) or Checkout by Amazon (Amazon account required). For UK Customers payment by Bank Transfer is also accepted (bank transfer instructions are provided during checkout).
Bank transfer payments for customers outside the UK normally involve high bank charges and as such can be only be made by prior agreement with us and on the condition that the customer pays for ALL bank charges incurred. Please Contact Us for further details.
We have a minimum order value of £12.00 excluding delivery.
All orders will be dispatched within 48 hours subject to availability of stock. If there is likely to be a lengthy delay in delivery of your goods to you, we will contact you offering you a full refund if you are unable to wait for items to become available.
Orders are dispatched using insured services depending on weight. A signature will be normally be required upon delivery. Goods are dispatched Monday to Friday excluding Bank Holidays.
All UK Mainland deliveries are now handled by IPostparcels or Hermes so will arrive separately from your regular post. You can nominate a safe place or neighbour for your order to be left at if you are unavailable when the package is delivered, alternatively delivery can be made to your place of work.
Deliveries to the Channel Islands, Scottish Highlands & Islands, Northern Ireland,
Isle of Man & Scilly Isles (TR21-TR25)
will continue to be sent by Royal Mail 1st Class Recorded post.
International orders will be sent by Standard Airmail, International Signed For or DHL depending upon weight, value and selected delivery option. If you have an account with a preferred courier and would like to use them, please Contact Us and we will make the necessary arrangements to send your order with them.
PLEASE NOTE:- We operate a mail order service only and as such orders cannot be collected from our premises, we apologise for any inconvenience this may cause.
If you wish to return any part of your order, you may do so within 7 working days of receipt so long as it is unused and in resalable condition. Before returning any items, please Contact Us to receive a Returns Authorisation Number. The purchase cost of any returned items (excluding actual postage costs incurred by Bucks Gold Leaf) will be refunded using the method used to make payment for your order. All return postage costs must be borne by the customer. For high value items we recommend you use an insured delivery service as you will be responsible for any returned goods until they have been received and checked by us. This does not affect your statutory rights.
Goods being returned should be sent to:- Bucks Gold Leaf, 1 Chestnut Close, Chalfont St. Peter, Gerrards Cross, Buckinghamshire, SL9 0AE. Please enclose your Returns Authorisation Number and your name and a contact phone number in the event of any problems.
Please check all goods on delivery as our couriers will not pay out insurance claims on items delivered and signed for as ‘delivered in good condition’ that are later found to have been damaged in transit.
In the unfortunate event that your goods arrive damaged, please sign for them as ‘delivered damaged’, retain the parcel and all packaging and contact us by phone on 01494 372999 and we will arrange for replacement goods to be sent to you. If we need you to return the damaged goods to us to make an insurance claim then you will be refunded the cost of the return postage.
Website owned by:- Stuart Christopher Stevenson t/a Bucks Gold Leaf
1 Chestnut Close, Chalfont St.Peter, Gerrards Cross, Buckinghamshire SL9 0AE
VAT Registration Number GB 991 6264 86 E & O E